1. Try any one of these decision support systems and describe two examples of decisions which they may help to support. For each decision, describe whether the decision would be made by operational, middle or senior management levels :
Break-even Calculator
Online Customer Lifetime Value Calculator (from Harvard Business School)
Hong Kong Yellow Pages Online Map
HSBC Mortgage Planner
2. Next, try out the different modules within the OpenBravo ERP demo. After you've familiarized yourself with these tools, identify which module can be used to handle each step within the Order-to-Cash business process below:
Accept/Enter Order
Order Acknowledgement
Purchase Materials
Receive Materials
Production
Packing
Shipping
Invoicing and Collection
3. Which departments need to coordinate from start to finish of the Order-to-Cash business process ? Describe how the ERP software makes their work easier. Also explain why ERP software can serve as the foundation or platform for decision support systems.
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